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Dance Instruction
It is well documented that Global Service Delivery (GSD), or “offshoring,” is gaining momentum in terms of the types of services being offered, and the geographic locations in which the model is being deployed. According to recent reports, most organizations are incorporating GSD to reduce costs, expedite growth and gain access to qualified personnel. There are many reasons for this growth: operating and capital expenditures are often less expensive with GSD than “onshore,” skill levels and language proficiencies overseas are increasing, IT infrastructure is becoming more robust and cultural compatibility issues are dissipating, to name a few. But what types of companies will be expanding their GSD initiatives? What is their level of satisfaction with GSD? Are productivity expectations being met? And as global service delivery expands, what type of service providers will be selected?
In an effort to answer these questions and to explore the quantifiable trends and key findings that directly impact global strategy, operational excellence and attainment of real financial benefits, TPI, a global-sourcing advisory firm, conducted a comprehensive survey during 2005, and published its results in the State of Global Service Delivery (SGSD). The SGSD report is based on research compiled in mid-2005 from companies of all sizes, with strong representation in organizations with annual revenues of over $10 bn. TPI polled more than 200 executives around the world with experience using global-sourcing delivery models of all kinds and produced a study exploring the current state of the global IT offshore service delivery market.
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